Help center NeuronUP – FAQs and Troubleshooting

Activities

Open and work with a digital worksheet

Open and download one or various printable NeuronUP worksheets

Open, personalize and work with digital generators

Open, personalize and print generators to paper

Open, personalize and work with NeuronUP games

Filter by patient

Filter activities by areas of intervention, type and age

Personalize a generator

Personalize a game

Sessions

Create a session

Assign a session

Begin a session

Recover sessions created in the previous edition of the platform to use in the new version

Add personalized exercises to a session

Edit a session

Duplicate a session

Delete a session

 

Programs

Create a program

Assign a program

Begin a session

Recover programs created in the previous edition of the platform to use in the new version

Edit a program

Change the date of a session within a program

Duplicate a program

Delete a program

Activity, Session & Program Results

Digital Results

Patients

Create a new patient

Edit an existing patient

Filter by patient

Delete a patient

Work with multiple patients at the same time

NeuronUP2GO

Complete NeuronUP2GO process – assign session, give patient access, create patient credentials

Assign created session or program to be done at patient’s home

Create patient login for NeuronUP home sessions/programs

Buy NeuronUP2GO access

Buy NeuronUP2GO balance

Assign NeuronUP2GO from balance

Patient home access to NeuronUP2GO session

Professionals

Edit professional profile

Change professional password

Select patients working with specific professional

Receive NeuronUP newsletters

Administration

Log into NeuronUP

Reset password

Edit facility/clinic profile in NeuronUP

Creating patients by code instead of name

Create a new professional

Edit information of professionals in the facility/clinic

Give administration access to other professionals in the facility/clinic

Give permission to buy NeuronUP2GO to other professionals

Delete a professional

Add and save a new credit card to the system

Cancel/pause a plan or trial

Reactivate a plan